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Member Service Representative

Member Service Representative

The primary purpose of this part-time position is to provide customer service and administrative support to overall RecPlex operations. Other responsibilities include, but not limited to: directing members and guests for events; maintaining access control for the facility; and enforcing age policies for each location.

Job Duties Include:

  • Open and/or close the Member Services desks.
  • Welcome members and guests to the RecPlex and respond to questions accurately and thoroughly.
  • Answer all incoming calls and direct as necessary.
  • Competently resolve any guest issues or concerns.
  • Utilize the software system needed to effectively manage the RecPlex to create reports, reservations, programs and memberships of the RecPlex and other facilities managed by the Recreation Department.
  • Understanding what is included in our membership packages, the membership contract obligations and the Village ordinance.
  • Accurately and thoroughly complete department forms.
  • Make retention phone calls, update member files, and maintain retention folders.
  • Knowledge of every area of the facility and ability to provide comprehensive tours of the facility.

View our website for more details and to apply online: 

Additional Info

Hourly Pay/Salary Range : $12.00 - $17.00 per hour

Application Link :

Business Location : Village of Pleasant Prairie

Education Level : Not Applicable

Job Type : Part-time

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