The Member Services Representative provides customer service and administrative support to overall RecPlex operations. Other responsibilities include, but not limited to: directing members and guests for events; maintaining access control for the facility; and enforcing age policies for each location.

Job Duties include:

• Open and/or close the Member Services desks.
• Welcome members and guests to the RecPlex and respond to questions accurately and thoroughly.
• Answer all incoming calls and direct as necessary.
• Competently resolve any guest issues or concerns.
• Utilize the software system needed to effectively manage the RecPlex to create reports, reservations, programs and memberships of the RecPlex and other facilities managed by the Recreation Department.
• Understanding what is included in our membership packages, the membership contract obligations and the Village ordinance.
• Make retention phone calls, update member files, and maintain retention folders.
• Knowledge of every area of the facility and ability to provide comprehensive tours of the facility.
• Provide effective interpersonal communication between RecPlex management and staff, the Recreation Department and the Village Administration.